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Frequently Asked Question

 What is Zaverat.com & eRakhi.com ?
Zaverat.com & eRakhi.com is an online shopping facilitator for users in India and abroad for delivery of various products & services, mostly of Indian Origin. Specially in the category of Jewelleries & Silver Gift Articles with chocolates, cakes, flowers, sweets & greeting card

 Where is Zaverat.com & eRakhi.com based?
Zaverat.com & eRakhi.com operates from Ahmedabad, India & London, England. All customer service issues are handled From London.

 Where do you source the products from?
Zaverat.com enables merchants / vendors of quality products & services across India to display their products on our site. We have tie-ups with established merchants / vendors in their respective product category. We try to ensure that all our vendors maintain high quality standards to provide you the best of the products & services.

 Should I register with Zaverat.com eRakhi.com ?
You do not need to register with with Zaverat.com You just need an paypal account to go with.


 What is a shopping Cart?
The shopping bag is a virtual carry cart that displays the number of items you have chosen to purchase along with the total purchase amount.


 How do I Cancel my order?

Please note that cancellations have to be made within a maximum 24 hours of placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email giving your order number.

In case we receive a cancellation e-mail and till that time the order has already been processed by us, the order cannot be cancelled. Zaverat.com  has complete right to decide whether an order has been processed or not.

The customer agrees not to dispute the decision made by Zaverat.com accept Zaverat.com decision regarding the cancellation.

In case you cancel the order of perishable products, the cost of the product will have to be borne by you. In all other items, a cancellation fee of 20% will be charged to cover the credit card transaction cost, and balance 80% will be returned.

 How do I return an item?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe as given below. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.

To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.

We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy

  • In case of all non-perishable items (except for custom-made items), the request for return / replacement shall be submitted within 3 days of receipt of the items.
  • There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
  • In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

In case of perishable items or custom-made non-perishable items, neither Zaverat.com nor our enabling partners will be able to accept any returns, replacement, or refunds of such items.


 What Is The Lead-time For Delivery?

Orders from Zaverat.com are delivered quickly anywhere in the Gujarat.

  • Within Ahmedabad: 2 working days
  • Outside Ahmedabad: 4 working days

However, different products may have different delivery lead-times depending upon the vendors or the place of shipment. Also, the delivery is not attempted on Sundays and public holidays, since there is no courier service available on these days.

 Are there any hidden costs such as delivery charges, taxes etc.?
Shipping charges are inclusive in the sales price for limited cities ONLY and there will be additional shipping charges for remote cities and towns. Based on the shipping address you select, if any additional shipping charges are applicable, it will reflect in your shopping cart while you check out before you make the payment. Octroi Charges and any other such entry tax would be collected from the consignee where applicable.

 How do I know that delivery is complete?
An e-mail is sent to you informing that your order has been shipped / delivered along with the shipping details.

 Are the items delivered as per the display on the Web Pages?
There may be slight variation in the gifts especially in perishable items like cakes, chocolates and flowers in looks. It will be similar to the pictures on the web; they will definitely match or exceed all the specifications in terms of weight, size, count and functionality.

Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

 

 What if the recipient's address is wrong or the recipient no longer stays there?
Zaverat.com will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hours of receiving our message, else your order will be cancelled & you need pay delivery charges again. All charges for the repeat delivery attempt at the corrected address will be collected from the consignee. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered.


 Can I send some personalized message with the gift?
Yes, you can send your personalized message/greetings along with your gifts. Just type in your message in the message box in the order form. Your message will be printed and sent along with the gift.

 What are the different payment options available @ Zaverat.com?
We accept all major Indian and International Visa, Visa Electron, American Express, Maestro & Master Cards. The authorization is done via an online, secure payment gateway by PayPal. We are in process of providing other payment modes as well Please check Payment Methods


 Customer Services
For questions or suggestions related to Shopping, you can get in touch with our Customer Support Team by sending an email and we will be happy to assist you.


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Like a women bracelets are also worn by men

Reaching up to the present time the history of bracelets is spans ages. Some bracelets are also crafted from metals like titanium and zirconium, which have become popular. Soldiers wore defensive bands of leather often decorated with gold, silver, and other gemstones on their forearms. Because of their lightness and hypoallergenic properties bracelets are popular.

Bracelets became increasingly popular with men during Grecian times. From the Latin term they were called Bracels for arm, "Brachium". They have been crafted from different materials. And it has always been popular - bracelets have varied according to dress styles and, of course, dictated by fashion. They make for trendy, unique items of jewelry. Like a women bracelets are also worn by men. Bracelets today are not only of traditional materials, but also of acrylics and modern plastics. The Grecian women realized that these accessories would look good on them, so they began wearing smaller versions called Bracel etc.

Pearls come in a variety of colors and shapes

A high quality pearl will have a lustrous, shiny surface, strong reflections, and a good contrast between its light and dark areas. Pearls come in a variety of colors. That colors are white, gray, black and yellow. The shapes of pearls can be round, baroque, symmetrical, or irregular. The most exquisite and expensive pearls are the sphere-like round pearls.

But still your pearls should have minimal blemishes on the surface such as pits, cracks, or discoloration. Necklaces with pearls can have single or double strands. The single strands usually have larger, more expensive pearls than the double strands. Pearls that appear completely flawless are usually fakes. Authentic pearl earrings should match in size and their look and feel.

Diamonds are costly

To combat the competition, many jewellers can be found offering the rings and diamonds at lower prices than others, with some schemes and gifts also offered. The tension settings will make the entire band as two large prongs for even more highlighting of the diamond. Since you may be budget conscious, it is advisable that you compare the price offers of different jewellers.

Still, they can shop for a smaller and low priced diamond and make it appear larger as a solitaire diamond on the top of the engagement ring. Diamonds are costly and most of the couples certainly cannot afford to purchase larger ones. Browse the websites of the jewelers and find all the details about diamond solitaire engagement rings. Certainly, a suitable ring can be found in the market place once you have ensured all aspects of buying the diamond. The secret is in the settings. Prong setting also can be a choice for bringing up the stone on the ring.


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Last Updated : 19/04/2018 22:56:10